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How to contact us

We’re here to support you, you can call or email us, by submitting and enquiry via our contact form.

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If you have a large or complex project, you can request a consultation.

Business Hours

We’re available Monday – Friday, 8.30 am – 5.30 pm AEST/ADST. For international customers please contact us to arrange a meeting in international time zones.

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+ 61 2 6122 7300

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If you have sent your samples to us for an active order, please notify us

Find us

Diversity Arrays Technology Pty Ltd
Building 3, Level D
University of Canberra Kirinari Street
Bruce, ACT, 2617
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Looking for support?

Visit our Help Centre to read support articles on how to prepare and ship samples , order online and view FAQ's.

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Step 1 of 12

What can we help you with today?(Required)

Looking to a request a new quotation for our laboratory services?
The fastest and easist way to request a quote is online here. If your chosen organism isn't available in the quote request form, you can use the form below to notify us and we will add your organism to the quotation system.

Want to place a new order? The easiest way to place an order if through our online ordering system
here. If you have another query about a new order, please proceed below.

Did you know you can login to your account to manage your orders?
To view and check the status of an existing order, log in to your account here. If you still have a query about your existing order, then please proceed below.

Looking for support?
If you need help with an order, please visit our Help Centre here where you can find support articles on how to send samples, how to place an order and more. If you have another support query, please proceed below.

Need tech support?
If you're looking for technical support for KDDArT, you can view the docs and developer resources here. If you need technical support for a different product or something else, please proceed below.

Want to join the team?
You can view vacancies or find out more about working at DArT at our careers page here. If you have another query about careers please continue below.

Want to request a consultation?
We offer consultations for large or complex projects, or for custom software development. To request a consultation, please use the booking form here. If you have another query about consultations or something else please continue below.

Have you visited our Help Centre?
View how to guides and support articles on how to prepare samples for analysis here. If you have a another query about sample preparation or a custom requirement, please continue below.

Is your chosen organism available in our ordering system?(Required)

Yes

You can check if your chosen organism is available here.

If your chosen organism is available, we recommend you request a quote through our online system here.
If you have another query about a quote request, please continue with your query below

What organism do you want to request a quote or order services for?(Required)

Please include the scientific and genus name of the organism e.g. Wheat genus is Triticum and species is T. aestivum.
If you have multiple organisms, please separate with a comma.

Do you have an issue preventing you from placing your order on our online ordering system?(Required)

Yes

In a few words, what issue are you experiencing with online ordering?(Required)

Do you have a standing order or service agreement with us?(Required)

Yes

Please provide any details about your standing order or service agreement(Required)

What can we help with for your existing order?(Required)

In a few words, tell us how we can help with your existing order

If you have a contact or Service Manager you have spoken to about your order, please enter their name below.

If you have a DArT order or service number, please enter the number below.

Were you able to find information in our Help Centre?(Required)

Yes

If you need help with an order, please visit our Help Centre here where you can find support articles on how to send samples, how to place an order and more
. If you have another support query, please proceed below.

In a few words, tell us what we can help with(Required)

What product or service do you need technical support for?(Required)

In a few words, tell us what product or service you need technical support for(Required)

What application would you like to book a demo for?(Required)

You can select all that apply

If there's something else you would like a demonstration for, not included in the list above, please tell us in a few words below(Required)

In a few words, tell us about your enquiry(Required)

What products or services would you like training for?(Required)

You can select all that apply

If there's something else you would like training for, not included in the list above, please tell us in a few words below(Required)

How many people do you want to train?(Required)

What is your billing query about?(Required)

If something else, please tell us in a few words what your query is about(Required)

Please provide an invoice or quote number if you have one

Please provide your DArT Service or Order number if you have one

What type of sample do you need help with?(Required)

Name(Required)

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Email(Required)

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Please include any relevant area codes

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Tell us how more about we can help you today(Required)

Please include all the relevant details about your query including order numbers or quote references.

We will handle your personal information in accordance with our Privacy Policy and the Australian Privacy Principles.

How did you hear about us?

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Would you like to join DArT's mailing list?

Yes

Don't worry, we don't send spam, only news about our exciting work and discoveries. Please note if you opt-out you may still receive essential emails from us about your order or query.

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